How to Return an Item

1. Print the Return Authorization and Shipping Label Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
2. Prepare Your Package Carefully package the items in a shipping box, including the return authorization, and attach the return shipping label.
3. Ship Your Package Take the package to any UPS, USPS, or DHL drop-off location, and you’re done.

60-Day Returns

You may return or exchange a complete, new product for any reason within 60 days. Defective products are eligible for exchange only. Additional exclusions may apply.

Product Warranties

Products sold on Bitmain.co.uk are generally covered by both Bitmain’s US return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each product page.

The manufacturer warranty is listed under the Warranty section.

Backorder Cancellation/Return Policy

Orders containing both backordered and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days before their release date. Canceling backordered items may result in a 5% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.

In some circumstances, you may be charged a restocking fee when an item is returned. This includes items returned outside of Bitmain’s US return policy or items returned in a used, damaged, defective, or materially different condition. Items returned in their original condition within our policy guidelines will not incur a restocking fee. We are not required to accept returns beyond the return window; however, if we do, a restocking fee may apply.

A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (shipping costs are not included). Only returned items are subject to a restocking fee. The refund workflow will help calculate the restocking fee for eligible items and deduct it from the refund issued to the customer.

Important Details and Exclusions

Refund or Exchange Option: You may choose an exchange or a refund for the returned product.

Refund Method: Refunds are issued to the original payment method used for the order. Only money orders are non-refundable and will instead be issued as store credit upon return.

Non-Refundable Exclusions: Select products are non-refundable, including items noted as such in the product description, pre-cut wire, software, digital content, installation labor, and made-to-order products (e.g., vehicle alternators).

Condition of Products: Products must be new and show no signs of use or installation, or Bitmain UK may refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:

1. Any signs of use, including installation, scratches, or other physical markings.
2. Removed or tampered tags, stickers, and other manufacturer labels.
3. Missing parts or damaged original product packaging.
4. Different serial number from the one Bitmain UK shipped.
5. Physical damage from drops, liquid, mishandling, etc.
6. Improperly packaged returned items causing damage.

Bonus Products & Promotional Items: Bonus products, promotional bundles, free accessories, loyalty points, and gift cards included with a product return will have their full listed price deducted from any credit or refund issued. Similarly, promotional products returned without their corresponding bundled product may not be credited.

Damaged Products During Shipping: You have 10 calendar days from the delivery date to notify Bitmain UK of any damage that occurred during shipment.

Refund or Replacement Timing: After we receive your product, we normally process your exchange or refund within three business days. Some products may require additional testing or evaluation.

Return Received Notification: We will email you a “Return Received” notice when your return is received. An additional email will be sent after the return process is completed.

Defective Products

A defective product is eligible for exchange for the same product within our return period. If the product is discontinued, you will receive non-refundable store credit towards another product. After 60 days, a defective product is covered under warranty. Any product missing manufacturer packaging, accessories, or parts (including promotional items) will only be exchanged for the same product, with missing items not included upon exchange. If an item is returned missing parts or packaging and is out of stock, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs

For most returns, we offer a discounted UPS or DHL shipping label program for UK, US, and Canadian customers, which can be purchased directly through your Bitmain UK account.

Original paid shipping costs for orders without free shipping will be deducted from your refund, store credit, or exchange. If your order includes free shipping, no deduction applies, but shipments with express shipping may incur a fee.

International customers and those outside the UK, Canada, and the contiguous United States are responsible for all shipping costs, and the original shipping is non-refundable and will be deducted from any refund or credit issued.

Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot locate it, please do the following within 36 hours of the expected delivery:

1. Verify that the shipping address on the order matches where you are searching.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. Check if a neighbor or co-worker accepted the delivery.
5. Some packages may be handled by multiple carriers—check your mailbox or other areas where you receive mail or packages.

FAQs

I’m shipping back an item for exchange. When will my replacement item ship?

We aim to ship exchanges as quickly as possible; however, some shipments can take up to five business days. If an item is out of stock, it may take longer.

I received an item that is damaged or missing parts. What can I do?

We’re sorry to hear that your item arrived damaged or incomplete. Please contact us or email Customer Service as soon as possible, and we will start the claims process with the carrier on your behalf.

How long do I have to decide before returning an item?

You have 60 days from the purchase date to evaluate your item and initiate a return. Visit our “Start A Return” page for step-by-step instructions.

The item I ordered doesn’t work as described, but I’m not sure if it’s broken.

We’re sorry to hear that your item isn’t working as expected. Our product specialists can help determine if the item is defective. You can also contact the manufacturer using the information on their official website.

I am trying to exchange an item, but the replacement is out of stock. What will happen to my exchange?

We will create an order for the exchange, and once the item is back in stock, it will be promptly shipped to you. To receive updates, visit the item’s online description and select “Request Stock Alert.” We will then email you every two weeks until the item’s status changes.

How do I check the status of my return?

Once your return is received and processed, we will send you email updates. Alternatively, you can log in to our website and visit the “My Account” page. Select “My Orders” from the left navigation menu to view all orders and returns, along with their statuses. If you are unable to find the information you need, please contact us.